We’re a community. Cerner and the provider organizations who operate its solutions share common values and collaborate for mutual success. We are all better for being a part of this community. Those provider organizations – from independent primary care practices to large integrated care delivery networks – benefit in many ways. One of them is with the Model Experience. Since Cerner introduced it last summer, nearly 100 health care organizations have started adopting Model Experience recommendations.
Yes, Cerner has a strong history as a leading, innovative company. But we innovate with the benefit of the inputs from hundreds of health care organization partners and their clinical, financial and other team members. The size of the community also enables Cerner to access industry expertise, as well as retain and develop our own experts and provide sophisticated analytics.
Model Experience is the product of the community’s experiences, evidence and expertise. It consists of strategic recommendations for leveraging HealtheIntentSM, Cerner Millennium® and CareAware® solutions to help health care organizations achieve their goals. Those recommendations come in the form of workflows, capabilities, content and key performance indicators, as well as the approach for adopting them.
Broadly and rapidly adopting best practices from the community has never been more important or more possible. Health care information technology (HIT) is transitioning. Its focus is expanding from the inherent benefits of digitization and automation to HIT’s direct contribution to quality, safety, satisfaction and financial performance.
Cerner’s mission is to contribute to the systemic improvement of health care and the health of communities. That’s why every Cerner client can access the full documentation of the Model Experience recommendations online. Health care organizations can immediately begin adopting these recommendations to further empower and improve the experiences of their providers and help increase the levels of positive outcomes experienced by patients. Health care organizations can also choose to adopt recommendations promoting financial performance and operational efficiency.
The recommended approach to adopt Model Experience in live workflows and solutions is Continuous Advancement. It helps organizations realize increasing value from the electronic health record (EHR), revenue cycle management system and other Cerner solutions. Fundamental to the Model Experience, Continuous Advancement shifts the role of IT from “information technology” to “improvement technology.”
Health care organizations are actively adopting Model Experience recommendations through several types of projects:
Note: some organizations may be represented in more than one category above.
Here’s some of their feedback on the adoption and recommendations:
“Following Cerner recommendations has allowed us to standardize our positions using proven best practices,” said Dr. Steven H. Zuber, corporate vice president and chief information officer for Methodist Health System. “We saw clear performance and usability improvements, and Model Experience takes this even further. The physician specialty playbooks have re-engaged our providers, allowing them to access information specific to their needs. They appreciate that we’re doing something specific for their specialty, that supporting their workflows allows them to do more in less time. Prioritizing the information that is important to them has proven to improve their productivity, provide better documentation and ultimately, improve their satisfaction with our EHR.”
“Cerner has matured. Its associates have become the true subject matter experts with these playbooks and the Model Experience. We needed that to be successful,” said Julie Jackson, RN, project lead for Vail Valley Medical Center. “I don’t think we could’ve done what we did without leadership and collaboration. It was a cultural shift – within departments, between departments, even down to the end users.”
“The Cerner specialties workflow MPage has been the easiest workflow that I’ve experienced,” said Carlos Vigil, DO, president of the medical staff, chief medical officer for San Antonio Regional Hospital. “I like the flow and ease of documentation using Dynamic Documentation within the MPage. I am amazed with how smoothly this project was implemented and how quickly the physicians adopted the new workflow. This project was extremely well-organized and rolled out effectively to physicians.”
Want more info on the Model Experience? Contact your Cerner representative or email: Model_Experience@Cerner.com.